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4.5 Text and Social Media Messaging

The Residential Tenancy Act (RTA) does not recognize text and social media messaging as acceptable methods of service. This means that when a Residential Tenancy Branch (RTB) form must be served, or the RTA requires that a notice be given “in writing”, it is always safest to rely on in-person delivery, registered mail, or another approved method of service. For example, a landlord should never send an eviction notice using social media, and a tenant should avoid texting their forwarding address for the return of a deposit.