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0. Course Overview

Welcome to the Tenant Resource & Advisory Centre’s (TRAC) online course, Renting It Right – Dispute Resolution. This advanced-level course will teach you how to apply for, prepare for, and participate in the Residential Tenancy Branch’s dispute resolution process. 

Since 1984, TRAC has been a provincial leader in tenant education and advocacy. In addition to its series of Renting It Right courses, TRAC provides BC tenants with free legal representation, phone assistance, educational workshops, and plain language publications. Visit to learn more about TRAC’s programs and services.

Renting It Right: Dispute Resolution consists of five modules:

  1. Before Applying
  2. Applying for a Hearing
  3. Preparing a Case
  4. Participating in a Hearing
  5. After the Hearing



While TRAC’s programs and services are available to all tenants living in BC, Renting It Right: Dispute Resolution has been developed with two specific audiences in mind:

  1. tenants self-representing at dispute resolution; and
  2. advocates assisting tenants at dispute resolution. 

Before getting started, you should also be aware that the content of this course is more advanced than the other Renting It Right courses. If you are looking for a more basic overview of tenants’ and landlords’ rights and responsibilities, you should consider completing Renting It Right: Tenant-Landlord Law in BC before moving on to this course.

If you have registered for this course, you will be asked to take a short quiz at the end of each Module. Registered students who view at least 90% of the overall course, and receive at least 80% on each quiz, will be provided with a certificate of completion.

Learning Objectives
After successfully completing Renting It Right – Dispute Resolution, you should be able to understand:
the types of disputes that can be adjudicated through the Residential Tenancy Branch, and some important factors to consider before applying for dispute resolution;
the different types of applications for dispute resolution, and the rules about giving notice and serving evidence in advance of a hearing;
how to submit clear, relevant, and organized evidence that will increase your chances of achieving a positive outcome.
how to present evidence, question your witnesses and/or clients, conduct a cross-examination, and provide a closing argument at a hearing; and
the appeal processes that are available if you lose a dispute resolution hearing.