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3.7 Non-Essential Services

Your landlord is allowed to reduce or take away any non-essential service or facility, but only if they give you 30 days’ written notice and lower your monthly rent by an appropriate amount.  For example, if internet was always provided as part of your tenancy agreement but has now been cancelled by the landlord, your rent should be reduced by the cost of a comparable internet package.

If your landlord reduces or takes away a non-essential service or facility without giving you 30 days’ written notice and an appropriate rent reduction, do not withhold rent!  Instead, you will have to use effective communication or apply for dispute resolution to resolve your problem.